Returns & Exchanges
At TESmart, we stand by the quality of our KVM switches and AV solutions with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return your items in their original condition for a full refund or exchange.
Initiate a Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, ensuring all cables, power adapters, and remote controls are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated electronics processing center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing